We understand the importance of knowing your return options when purchasing online and have outlined our policy below.
We keep costs down for you by not automatically including the extended warranty in the price of the item. This allows you to decide independently if you wish to buy the extended coverage or if you wish to save the cost at point of purchase using the reduced price we offer. For our headrests, a 1 year extended warranty coverage can be purchased here.
Standard coverage is a 30 day repair or replace warranty. This means if you receive an item not functioning as described you can send the item to our technicians in Lincoln, NE for testing. If our testing confirms a problem for the item we will send you a new replacement. If our testing does not confirm a problem we will send the same unit back with some possible solutions on the installation. We encourage a thorough installation because many times if a problem arises, installation may be the cause. Please contact us directly with your invoice# and the problem to receive a return authorization and further instructions.
Refund warranty is not provided for open items. Please ensure you have selected the correct item at point of purchase. This helps us ensure we are shipping a brand new in the box item to all our customers by not having opened/used items re-circulate in our inventory. If a refund is requested for an unopened item we'll confirm the condition and provide a refund minus the standard 20% restocking fee to help cover shipping and selling costs that cannot be recovered.
Return shipping to our Lincoln, NE warehouse for any reason is the buyer's responsibility. If a replacement item is determined after testing, we'll pay the shipping costs to ship the new replacement item to you and email a new tracking number.
Thank you for choosing OnFair and we look forward to serving you.